Privacy Policy

1. Who We Are

Valley Farm Vault is an online resale shop offering authenticated resale goods, including footwear, apparel, accessories, collectibles, and related items.

References to "Valley Farm Vault," "we," "us," or "our" mean Valley Farm Vault. References to "you" or "your" mean the person using our website or services.

2. Information We Collect

Information You Provide Directly

This may include:

• Name
• Email address
• Phone number
• Billing address
• Shipping address
• Account login information
• Order information
• Gift card information
• Product likes, saved items, preferences, and wishlists
• Customer support messages
• Return or dispute information
• Photos or files you submit for support, claims, reviews, or customer service
• Marketing preferences
• Any other information you choose to provide

Payment Information

Payments are processed by third-party payment providers. We may receive limited payment-related information, such as payment status, transaction ID, billing details, card brand, and the last four digits of a payment card.

We do not store full credit card numbers on our own servers.

Information Collected Automatically

When you use our website, we and our service providers may automatically collect information such as:

• IP address
• Browser type
• Device type
• Operating system
• Pages viewed
• Products viewed
• Items liked or saved
• Referring URLs
• Search terms
• Approximate location
• Session activity
• Checkout activity
• Cookie identifiers
• Analytics and performance data

Information From Third Parties

We may receive information from third parties, including:

• Payment processors
• Shipping carriers
• Ecommerce platforms
• Fraud-prevention providers
• Analytics providers
• Email and SMS providers
• Advertising platforms
• Customer support tools
• Marketplace platforms, if you interact with us through a third-party marketplace

3. How We Use Personal Information

We may use personal information to:

• Operate and improve our website
• Create and manage customer accounts
• Process orders and payments
• Ship products
• Provide order confirmations and shipping updates
• Track purchase history
• Manage gift cards and store credit
• Save liked products and product preferences
• Notify you when liked products sell, restock, drop in price, or become unavailable
• Respond to customer service requests
• Review returns, claims, disputes, and chargebacks
• Prevent fraud, abuse, bots, unauthorized access, and suspicious transactions
• Authenticate purchases and protect resale inventory integrity
• Personalize your shopping experience
• Send marketing emails or text messages, if you have opted in
• Measure website performance
• Analyze product interest, traffic, conversion, and customer behavior
• Maintain business records
• Comply with legal, tax, accounting, security, and regulatory obligations
• Enforce our Terms of Use and Terms of Sale

4. How We Share Personal Information

Service Providers

We may share information with companies that help us operate our business, including:

• Ecommerce platforms
• Payment processors
• Shipping carriers
• Fulfillment partners
• Email providers
• SMS providers
• Analytics providers
• Fraud-prevention providers
• Customer support tools
• Cloud hosting providers
• Data storage providers
• Marketing platforms
• Professional advisors, including attorneys, accountants, and consultants

These providers are allowed to use personal information only as needed to provide services to us, unless otherwise permitted by law.

Payment and Fraud-Prevention Partners

We may share information with payment processors, banks, card networks, fraud-prevention tools, and dispute-resolution services to process transactions, prevent fraud, respond to chargebacks, and protect our business.

Shipping and Fulfillment Partners

We may share shipping information with carriers and fulfillment partners so they can deliver orders, provide tracking, resolve delivery issues, and process shipping claims.

Legal, Safety, and Compliance

We may disclose information when we believe it is necessary to:

• Comply with applicable law
• Respond to subpoenas, court orders, or lawful requests
• Enforce our policies
• Protect our rights, property, customers, users, or business
• Investigate fraud, security incidents, or misuse of the site
• Respond to disputes, chargebacks, or legal claims

Business Transfers

If we sell, transfer, merge, reorganize, finance, or otherwise change ownership of all or part of our business, personal information may be transferred as part of that transaction.

5. Cookies and Tracking Technologies

We may use cookies, pixels, tags, scripts, local storage, and similar technologies to operate the site, remember preferences, measure performance, improve user experience, analyze traffic, prevent fraud, and support marketing.

Cookies may help us understand:

• Which pages customers visit
• Which products customers view or like
• Whether customers abandon checkout
• Which marketing channels drive traffic
• Whether the site is functioning properly
• How to improve product pages and customer experience

You can adjust cookie settings through your browser. Some features may not work properly if cookies are disabled.

6. Analytics and Advertising

We may use analytics tools to understand website performance, measure campaigns, improve product discovery, and show relevant content.

These tools may collect information about your device, browser, website activity, product views, checkout behavior, and interactions with our marketing.

We do not use personal information for targeted advertising or cross-context behavioral advertising.

7. Email and SMS Communications

If you subscribe to marketing communications, we may send you emails or text messages about product drops, promotions, saved items, liked products, gift cards, back-in-stock alerts, sold-item alerts, and other updates.

You can unsubscribe from marketing emails by using the unsubscribe link in the email.

If we offer SMS marketing, you can opt out by replying STOP or following the instructions in the message.

Even if you unsubscribe from marketing communications, we may still send transactional messages related to orders, payments, shipping, account security, support, policy updates, or other service-related matters.

8. Product Likes, Saved Items, and Preferences

If you create an account or use product-like features, we may collect and store information about the products you view, like, save, purchase, or interact with.

We may use this information to:

• Show your saved products
• Help you track liked items
• Recommend similar products
• Notify you when an item sells
• Notify you about related drops or availability
• Understand product demand
• Improve inventory, merchandising, and marketing

Liking or saving an item does not reserve the item or guarantee future availability.

9. Gift Cards and Store Credit

If we offer gift cards or store credit, we may collect and store information needed to issue, redeem, track, and manage balances.

This may include:

• Purchaser name and contact information
• Recipient name and contact information, if provided
• Gift card balance
• Redemption history
• Transaction history
• Fraud-prevention data

10. User Content

If you submit reviews, photos, comments, feedback, messages, or other content, we may collect and use that information to provide support, improve our products, verify claims, respond to disputes, or display approved content on our site or marketing channels.

Do not submit content that you do not want us to review, store, or use in connection with our business.

11. Data Retention

We keep personal information for as long as reasonably necessary to operate our business, provide services, process orders, maintain accounts, comply with legal obligations, resolve disputes, prevent fraud, enforce our agreements, and maintain business records.

Retention periods may vary depending on the type of information and the reason it was collected.

12. Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information.

However, no method of transmission or storage is completely secure. We cannot guarantee absolute security of personal information.

You are responsible for maintaining the confidentiality of your account login credentials and for using secure devices and networks when accessing our site.

13. Your Choices

Depending on where you live, you may have certain privacy rights. Your choices may include:

• Accessing or updating your account information
• Unsubscribing from marketing emails
• Opting out of SMS marketing
• Adjusting browser cookie settings
• Requesting access to personal information we hold about you
• Requesting correction of inaccurate information
• Requesting deletion of certain information
• Requesting information about how we use or share personal information
• Opting out of certain targeted advertising or data sharing, where applicable

To make a privacy request, contact us at hello@valleyfarmvault.com. We may need to verify your identity before processing certain requests.

14. California Privacy Notice

This section applies to California residents.

Depending on our business size, revenue, data practices, and applicable legal thresholds, California privacy laws may provide California residents with specific rights regarding their personal information.

Categories of Personal Information We May Collect

We may collect the following categories of personal information:

• Identifiers, such as name, email address, phone number, billing address, shipping address, IP address, and account information
• Commercial information, such as products viewed, liked, saved, purchased, returned, or disputed
• Internet or electronic network activity, such as browsing behavior, website activity, product views, session data, and cookie data
• Geolocation information, such as approximate location based on IP address
• Payment-related information, such as transaction status and limited payment details
• Communications, such as customer support messages, emails, texts, claims, and disputes
• Inferences, such as product preferences, saved items, likely interests, and shopping behavior

Purposes for Collection

We may collect and use these categories for the purposes described in this Privacy Policy, including order fulfillment, account management, shipping, fraud prevention, customer service, marketing, analytics, personalization, compliance, and business operations.

Categories of Personal Information Disclosed for Business Purposes

We may disclose the categories listed above to service providers and partners that help us operate the business, including payment processors, shipping carriers, ecommerce platforms, hosting providers, analytics providers, fraud-prevention providers, email providers, SMS providers, customer support tools, and professional advisors.

Sale or Sharing of Personal Information

We do not sell personal information or share personal information for cross-context behavioral advertising as those terms are defined under California law.

California Privacy Rights

California residents may have the right to:

• Know what personal information we collect, use, disclose, sell, or share
• Access personal information we maintain about them
• Request deletion of personal information
• Request correction of inaccurate personal information
• Opt out of the sale or sharing of personal information
• Limit the use of sensitive personal information, if applicable
• Not be discriminated against for exercising privacy rights

To submit a California privacy request, contact us at hello@valleyfarmvault.com. We may need to verify your identity before processing your request.

15. Children's Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

If you believe a child under 13 has provided personal information to us, contact us at hello@valleyfarmvault.com and we will take reasonable steps to delete it.

16. International Users

Our website is intended for users located in the United States.

If you access the site from outside that area, you understand that your information may be processed and stored in the United States or other locations where our service providers operate.

17. Third-Party Links

Our website may contain links to third-party websites, marketplaces, social platforms, payment providers, shipping tools, or other services.

We are not responsible for the privacy practices, content, security, or policies of third-party websites or services. Review their privacy policies before providing personal information.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date.

Your continued use of the site after the updated Privacy Policy is posted means you acknowledge the updated policy.

19. Contact Us

For privacy questions or requests, contact: