Last updated: June 3, 2026
Valley Farm Vault is committed to making our website accessible and usable for as many people as possible, including people with disabilities.
We want customers to be able to browse products, review item details, create an account, save products, purchase items, access order information, and contact support without unnecessary barriers.
Our Accessibility Goal
Our goal is to provide a website experience that aligns with generally recognized accessibility standards, including the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA, where reasonably possible.
We are actively working to improve the accessibility, usability, and performance of our website over time.
Measures We Take
As part of our accessibility efforts, we may work on improvements such as:
- Clear page structure and headings
- Readable text and sufficient color contrast
- Keyboard-friendly navigation
- Descriptive links and buttons
- Alternative text for meaningful images
- Clear form labels and error messages
- Consistent navigation and layout
- Compatibility with common browsers, devices, and assistive technologies
- Ongoing review of product pages, checkout flows, account features, and customer support pages
Resale Product Images
Because our site sells resale goods, product images are an important part of each item's condition disclosure.
We aim to make product information as clear as possible through written descriptions, condition notes, sizing details, and product photography. If you need help understanding an item's condition, size, photos, or listing details, contact us before purchasing and we will make reasonable efforts to assist.
Third-Party Services
Some parts of our website may rely on third-party services, including payment processing, shipping tools, embedded apps, analytics tools, customer support tools, or ecommerce platform features.
While we do not fully control third-party services, we aim to work with vendors and tools that support accessibility and a usable customer experience.
Feedback and Assistance
If you experience difficulty using our website, accessing information, completing a purchase, managing your account, using a gift card, or understanding a product listing, contact us so we can help.
Please include:
- The page or product you were trying to access
- A description of the issue
- The device, browser, or assistive technology you were using, if relevant
- Your contact information so we can respond
Valley Farm Vault
Email: hello@valleyfarmvault.com
Response Time
We aim to respond to accessibility-related requests within 5 business days.
If you need help placing an order or accessing product information, we will make reasonable efforts to provide assistance through an alternative method.
Ongoing Improvement
Accessibility is an ongoing effort. As our website, product catalog, account features, and checkout experience evolve, we will continue reviewing and improving the customer experience.
We welcome feedback that helps us identify and fix accessibility barriers.